Code of Conduct


Mind Shift

Effective Date: March 1st, 2020
Last Updated: Jan 1st, 2025

1. Introduction

At Mind Impact Ltd, Dba Mind Shift, we are committed to upholding the highest ethical and professional standards in therapy and coaching. This Code of Conduct outlines our principles, values, and expectations for all professionals affiliated with our practice. It serves as a guide to ensure that we maintain integrity, respect, and professionalism in all interactions with clients, colleagues, and the broader community.

2. Ethical Standards

2.1 Professional Integrity

  • Always act in the best interests of clients and maintain professional boundaries.

  • Uphold honesty, transparency, and accountability in all professional activities.

  • Avoid conflicts of interest and disclose any potential conflicts as soon as they arise.

2.2 Confidentiality and Privacy

  • Protect client confidentiality and adhere to all applicable privacy laws, including HIPAA (if applicable) and GDPR (if applicable).

  • Obtain informed consent before sharing client information, except where legally required (e.g., risk of harm, court orders).

  • Store and dispose of client records securely and responsibly.

2.3 Non-Discrimination and Inclusion

  • Provide services without discrimination based on race, gender, sexual orientation, religion, disability, or socioeconomic status.

  • Foster an inclusive and respectful environment for all clients and colleagues.

  • Accommodate diverse cultural and personal needs whenever possible.

3. Professional Boundaries

3.1 Client Relationships

  • Maintain appropriate professional boundaries with clients to ensure ethical and effective therapy and coaching.

  • Avoid dual relationships that may impair judgment or increase the risk of conflicts of interest.

  • Do not engage in any form of romantic or sexual relationships with clients, former clients, or their immediate family members.

3.2 Informed Consent

  • Clearly explain the nature of services, fees, confidentiality policies, and the rights of clients before beginning services.

  • Ensure that clients understand their right to terminate services at any time.

  • Obtain written informed consent before recording sessions, using client testimonials, or conducting research.

3.3 Competence and Continuous Learning

  • Engage in ongoing professional development and training to maintain and enhance skills.

  • Seek supervision or consultation when dealing with complex or unfamiliar cases.

  • Refrain from providing services outside of one’s area of expertise.

4. Professional Conduct

4.1 Communication and Representation

  • Communicate with clients and colleagues in a respectful, clear, and professional manner.

  • Represent qualifications, credentials, and expertise accurately.

  • Avoid making misleading claims about the effectiveness of services.

4.2 Ethical Business Practices

  • Maintain transparent billing practices and accurately represent service fees.

  • Avoid deceptive advertising or exaggerated claims about outcomes.

  • Do not offer or accept kickbacks, bribes, or inappropriate referrals.

5. Handling Ethical Concerns

5.1 Reporting Violations

  • Report any suspected ethical violations to the appropriate professional body or authority.

  • Address ethical concerns internally before escalating, when appropriate.

  • Protect whistleblowers from retaliation or discrimination.

5.2 Conflict Resolution

  • Seek to resolve disputes professionally and amicably.

  • Utilize mediation or professional arbitration when necessary.

  • Document all conflict resolution efforts and outcomes.

6. Compliance and Enforcement

  • Adherence to this Code of Conduct is mandatory for all therapists, coaches, and affiliated professionals at [Your Business Name].

  • Violations of this Code may result in disciplinary action, including suspension or termination of professional association with [Your Business Name].

  • Regular reviews and updates to this Code will be conducted to align with industry standards and legal requirements.