Terms Of Service:

TERMS OF SERVICE  

Last updated : April 23, 2026 

By engaging in coaching services with Mind Impact Ltd (dba Mind Shift), “we”, “The Firm”, “Mind Shift” or its employees or associates, you agree to the following terms of service.

1. Scope of Services

Coaching and consulting is a professional relationship focused on facilitating personal, relational, and professional growth. Coaching is not therapy, consulting, or mentoring, and does not diagnose or treat mental disorders. You, the Client, are fully responsible for your physical, mental, and emotional well-being throughout the coaching process.

2. Session Logistics

  • Standard coaching sessions are 60 minutes in length and typically occur weekly, unless otherwise agreed to the contrary.

  • All sessions take place virtually unless otherwise arranged.

  • Clients are responsible for arriving on time. Sessions will not be extended for late arrivals.

  • If you are more than 15 minutes late, the Coach reserves the right to consider the session forfeited.

3. Rescheduling and Cancellation

  • Sessions are scheduled on a recurring weekly basis unless otherwise agreed in writing.A minimum of 24 hours’ notice is required to reschedule a session.

  • Missed sessions (less than 24 hours) may be forfeited without refund.

  • If the Client is more than fifteen (15) minutes late to a scheduled session without prior notice, we reserve the right to deem the session forfeited, and the full fee shall apply.

  • Rescheduling requests must be made via email or agreed communication method.

4. Terms & Fee Policy

  • Unless provided in writing by your coach, all fees, payment schedules, and terms are outlined herein.

  • All coaching packages must be paid in advance or according to the agreed payment schedule.

  • If you cancel prior to the first session, you are entitled to a full refund. Thereafter payments are non-refundable after the first session has occurred unless otherwise expressly agreed in writing.

  • In cases of serious and unforeseen hardship (e.g., medical emergency), a partial pro-rated refund may be considered at the Coach’s sole discretion.

  • Failure to make timely payment may result in suspension or termination of services.

  • Month to month retainers are billed in advanced, and may be cancelled at any time by providing 30 days notice, in writing via email to your coach.

5. Confidentiality

  • All information shared during coaching is kept strictly confidential, unless:

    • The Client gives written consent for information to be shared;

    • There is risk of harm to the Client or others, or disclosure is required by law. 

    • Please see our code of conduct for more information..

  • Confidentiality excludes public reviews, testimonials, or social media engagement.

6. Between-Session Communication

  • Clients may text with brief updates or questions between sessions.

  • The Coach aims to respond within 24–48 hours on business days.

  • Extensive support outside of sessions may require additional billing

7. Commitment to Ethical Practice

Our coaching services adheres to the highest standards of ethical practices, aligned with the highest global professional coaching standards. This includes:

  • Respect for client autonomy and dignity.

  • Non-judgmental, inclusive, and equitable practice.
    Avoiding dual relationships or conflicts of interest.

  • Upholding confidentiality and trust.

  • Ongoing commitment to professional development and self-awareness.

To review our full Code of Ethics, visit: www.mind.us/code-of-conduct

8. Disclaimer and Limitation of Liability

Coaching is not therapy, consulting, or mentoring, and your coach makes no guarantees about specific outcomes. Results depend on your commitment, engagement, and follow-through. You agree not to hold the Coach liable for any decisions, actions, or results related to your coaching experience. The Client is fully responsible for their physical, mental, and emotional well-being throughout the coaching process

9. Intellectual Property

All materials, frameworks, and tools shared during coaching are proprietary. You may use them for personal development but may not reproduce, distribute, or teach them without written permission.